My job is not to make people happy or to make friends with them. I need to say no when people want me to say yes. I say yes when it is part of my job to say yes. These people who get lucky when I say yes think I am a swell guy. The people who hear me say no, curse me under their breath or just let it out into my ear and let me have it. I have learned not to argue. I have learned to be polite and understanding while saying no.